Time to clean up the dirty bathrooms.

There’s Gold in Them Reviews!

Every time a guest leaves a review (no matter how painful it may be), you’ve been given a gift. This isn’t a “check yes if you like me” situation. Our Online Reputation Management Software & Service aggregates all rich, unstructured, guest reviews that your restaurant can leverage to be better, and gives us an opportunity to "thank or win back”.

While we provide you with sentiment data, you have a unique opportunity to create a dialogue between you and that guest, which also shows potential guests how much you care about their experience.

Not to worry, we’ve collected all of your reviews for you…and we have a plan:

• Real-time Dashboard w/ Historical Sentiment Analysis Reporting

• Online Review Aggregation from all 3rd Party Review Sites

• User-Uploaded IMAGE REVIEWS TO YELP & GOOGLE!

• 100% Human & Custom Responses within 24 Hours in Your Brand Voice

• AI-Powered suggested responses

• Historical Cleanup & Flagging of Fraudulent Reviews*

• Escalations & “Red Alert” Processes

• Offline Feedback & Win-Back Opportunities

• Multi-Location & Multi-Brand Functionality

• Local Competitor Analysis & Comparisons

• Daily Report Cards

• Fully Customizable Sentiment Analysis Reports

• NEW: “Tag & Flag” Removal of 1 & 2 Star Reviews.

The Dirty Bathroom Syndrome.

We have a client with many locations across the Country and guests who love to leave reviews. Millions of them actually. With millions of reviews comes a plethora of data, which in turn leads to a visualization of the prominent areas that require help.

One of those sentiments that stood not only the test of time, but out amongst other topics was “dirty bathrooms”. This has since become an anecdote to emphasize the importance of reputation management & sentiment analysis. You can spend all the money in the World driving new customers through your doors, but if your guests are shouting from the “rooftops” that your bathrooms are consistently dirty, all of a sudden you’ve got one job to do.

Reputation Management Is Active Listening.

Complimentary Services

Local Listing Management

Your business information includes your hours, directions, web address, and more….and it’s rarely clean & tidy.

Social Marketing

Let’s get your content into the hands of your biggest potential fans.

Omni-Channel Reporting

There are angels is in the details.

Restaurant Websites

Pl8ted has perfected the restaurant website with proprietary menu-driven, SEO-friendly, mobile-optimized websites that convert and give back data.